Cancellations:

Orders placed through ubdraws.com may be cancelled within 24 hours of order placement. Orders that have already been shipped cannot be cancelled. 

To cancel your order, email ubdraws@gmail.com with your name and order number, and state your wish for the order to be cancelled. This is the only method of cancelling an order that will be accepted. Other attempted methods (via social media comment or message, for example) shall not be accepted.

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Refunds: 

UB Draws only processes returns, exchanges, or refunds on orders placed through ubdraws.com in the case of incorrect delivery or incorrect order due to a mistake on the part of UB Draws. It is your responsibility to provide accurate information for the fulfillment and shipping of your order. 

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Damaged/Incorrect/Lost Delivery:

If your order is damaged, please email ubdraws@gmail.com and provide your full name, order number, and photographs of the damaged item(s) and packaging within 48 hours of receiving your order.

Hold on to any damaged item(s) and/or packaging to help with damage claims, and UB Draws will be in touch with you to come to a resolution. Turnaround and delivery time on resolutions will vary. 

If your order included incorrect items, please email ubdraws@gmail.com within 30 days and provide your full name, order number, and a list of the incorrect items. You will be sent a prepaid packing slip to use on USPS Flat Rate Shipping to return the incorrect items. Once UB Draws has received the incorrect items, the correct items will be shipped to you via USPS Flat Rate shipping within 5 business days, with delivery taking 1-3 business days. 

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Currently, the overwork of the USPS postal system due to Covid-19 is causing lengthy delays on some orders, and can make them appear lost. Please allow extra time for your order to be delivered to you, and refer to the tracking information provided by USPS (if the shipping option you selected included it) for locating your order. UB Draws does not have additional tracking information, so this is your best option for knowing what has happened if your order appears lost. 

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If the USPS cannot locate your order after two months of its ship date, please email ubdraws@gmail.com with your full name and order number and explain your situation, and we’ll see what we can do to help!

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If the shipping address given by the customer is incorrect, I will charge a $6 fee to send a new item to the correct address if the item has already shipped. Please contact me with an updated shipping address before the item is sent out if you'd like to avoid the $6 fee.

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Returned Orders:

If your order cannot be delivered due to an incorrect address, you will be contacted with both a request for an updated, correct address, and an invoice to cover the additional shipping charges of shipping your order out again. Once both the updated shipping address and the payment for the second shipping have been received, your order will be shipped out to you within 3-5 business days.

If you do not respond to the initial attempt to contact you concerning an order returned due to an error on your part within seven days, you will be contacted again. If you do not respond within thirty days of this second attempt, your order is forfeit. 

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UB Draws does not process returns, exchanges, or refunds for any other reason not listed above at this time. 

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Returns, exchanges, or refunds as described above are applicable only for orders placed through ubdraws.com. Sale items are not eligible for returns, exchanges, or refunds. 

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Shipping Turnaround:

All items personally produced in-house by UB Draws ship within 3-5 business days. Pre-Order items will be shipped out as described in their individual shop item descriptions.

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Certain items available on ubdraws.com are produced and shipped by third-party vendors, and are subject to separate turnarounds and in addition are packaged and shipped separately from items produced in-house by UB Draws.

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Order Refusal:

UB Draws reserves the right to refuse orders at any time.